We respect your right to control your data. If you decide to leave Divizzy, we make it easy to permanently delete your account and all associated data. You can delete your account in two ways:
Important: Account deletion is permanent and irreversible. All your trips, expenses, settlements, and personal data will be permanently deleted and cannot be recovered.
Method 1: In-App Deletion (Recommended)
The fastest and most secure way to delete your account is directly from the Divizzy app:
- Open the Divizzy app on your device
- Tap the menu icon () in the top-left corner
- Scroll down to the Support section
- Tap Delete Account
- Read the confirmation message carefully
- Tap Delete to confirm
Your account will be immediately marked for deletion. You will be signed out immediately, and your data will be permanently deleted from our servers.
Method 2: Email Request
If you cannot access the app, you can request account deletion by email:
- Send an email to contact@duncled.com
- Use the subject line: "Account Deletion Request - DELETE"
- Send it from the email address registered with your Divizzy account (or include it in the message)
Request Deletion by Email
We process deletion requests within 7 days. You will receive a confirmation email once your account and data have been permanently deleted.
What Happens When You Delete Your Account
- Immediately: Your account is marked for deletion and you are signed out from all devices
- Immediately: Your Firebase Authentication account is deleted
- Immediately: All your trips, expenses, and participant data you created are deleted from Firestore
- Within 30 days: All backups and logs containing your data are purged from our systems
- Immediately: You are signed out from all devices and can no longer access the app
What Data Is Deleted
- Your Firebase Authentication account (email, UID)
- All trips you created (including cover photos)
- All expenses you added to any trip
- All participants you added to trips
- All settlements and balance calculations
- Your profile information (name, email, profile picture)
- Local data on your device (cleared on next app open)
What Happens to Shared Data
- Trips you created: Completely deleted for all participants
- Expenses you added to others' trips: Deleted from those trips
- Settlements involving you: Removed from other participants' views
- Other participants' data: Unaffected - they retain their own data
Need to Reconsider?
If you're having issues with the app, please contact us at contact@duncled.com before deleting your account. We're here to help!
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